Doha: Commercial Bank (CB), the first digital bank in Qatar, presented its latest innovative service, self-service card printing machines. This launch is part of the bank’s strategy to improve the customer’s banking experience by digitizing and automating processes.
An instant self-service card printing experience will be available to commercial bank cardholders through the self-service card printing machines placed at convenient locations for customers for all new card requests, renewed card and replacement card.
Customers will automatically receive an SMS when their card is ready to be printed on the machine. They can then go to a self-service card printing machine of their choice to print and collect their cards with easy-to-follow onscreen instructions.
The entire card printing process takes less than two minutes. Currently, Commercial Bank provides self-service card printing machines to the Villaggio Mall branch and Al Wakrah Avenue branch. More locations will be added shortly. The first feedback from customers has been very positive.
Commenting on the launch, Amit Sah, EGM and Head of Retail Banking, said, “As a digital market leader and trendsetter, Commercial Bank is proud to showcase products and services that empower customers to choose the place, time and channel where they want. to benefit from our services. The launch of self-service card printing machines will provide an improved customer experience as it will allow customers to eliminate the waiting period to get their cards at any time of the day.
Roya Khajeh, AGA, Head of Cards and Payments, said: “Commercial Bank is constantly striving to present the latest and most innovative services to our customers. Self-service card printing machines allow our customers to easily print their cards through simple self-service steps. This service follows on from many innovative digital solutions that we have offered to our customers, such as CB Pay, which allows customers to add their CB cards and make secure payments using their Android phones.
This launch comes after Commercial Bank was recently awarded the ‘Best Digital Bank’ in Qatar for the year 2021 by AsiaMoney Magazine. This award highlights the bank’s ability to offer innovative digital solutions to customers to meet all of their banking needs through CB Digital Services.